PRODUCT QUESTIONS

The devices portrayed in the pictures represent the average condition of a batch. We buy in bulk and differences in batches may cause some pictures to deviate from the actual product. We try to prevent this as much as possible.

New lamps / bulbs are using stock photo’s from the brand website

All parts will show the condition on the product page: New, Used, Refurbished.

Parts are checked and tested before we ship.

ORDER QUESTIONS

Yes, the products on our website represent our inventory.

Please check to make sure the email isn’t in your SPAM-folder. This might happen, because the email contains links. In case you didn’t receive an email within 2 hours, then please send us an email, use the chat or call us.

Yes, if the product is broken you can contact us within 48 hours.
You can send back the product and on request, we’ll fix the product or refund the payment.

Feel free to contact us if you need any information about returns.

You can always contact us if you are looking for a product that isn’t listed on our website. We are continuously working on filling out our product range.

PAYMENT QUESTIONS

Online we offer iDeal, Paypal, creditcard, Sofort, Bancontact or bank transfer. In our showroom we accept cash or cards.

Yes, we work with the payment provider Mollie, which uses your payment provider’s own environment to complete the transaction through a secure connection.

All transactions are processed by Mollie, not by CUE Sale itself.

DELIVERY QUESTIONS

Orders placed and paid on workdays, will be prepared for shipping on the same day. Delivery will take between 1 and 5 workdays depending on the size and destination of your order.

Ofcourse, when you place your order you’ll be able to select pickup as an option from one of our warehouses in Eijsden, the Netherlands.

Yes, we ship worldwide from our warehouses in Eijsden (the Netherlands).

That depends on the type of products, amounts you order and your destination country. Upon placing your order the shipping fee will be calculated for your order. That way you’ll immediately know what it’ll cost.

If you think for any reason that the shipping amount seems to be incorrect, please contact us and we’ll help you out.

MISCELLANEOUS QUESTIONS

Our entire website uses a secure connection between you and our server. We don’t share any personal information with third parties. We only ask for information that is necessary to provide you with the service you request. For more info please click here.

Yes, we work with the payment provider Mollie, which uses your payment provider’s own environment to complete the transaction through a secure connection.

All transactions are processed by Mollie, not by CUE Sale itself.